Frequently Asked Questions

Everything you need to know about our natural beauty essentials.

Are your products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Naissance products are Leaping Bunny certified cruelty-free, and the vast majority of our range is 100% vegan-friendly.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status in real-time.

What is your return policy?

We offer a 30-day return policy for unopened and unused items. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.

Do you ship internationally?

We currently ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.

Are your essential oils therapeutic grade?

We provide 100% pure, high-quality botanical oils. We source sustainably and perform rigorous quality testing to ensure every bottle meets our high standards for purity and potency.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.