Returns & Exchanges

At Naissance, we want you to be completely satisfied with your natural beauty journey. If a product doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Log into your account portal or contact our customer care team with your order number to begin the return authorization process.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring that bottles are tightly sealed to prevent leaks during transit.

3

Ship It Back

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing